Terms & Conditions

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All products are reproduced as accurately as possible, however a slight variation may occur in colour and size due to photography and your screen resolution. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Special Offers are available until stocks sell out.

We reserve the rights:

- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- that all orders are subject to availability of stock
- to take reasonable steps to verify that the order and credit details are bona fide.

Returns Policy:

If Phoenix Water Filters supplies an incorrect product, please notify us This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately and we will arrange a credit for that item. We do not exchange or refund for change of mind or individual tastes. In the instance that a product may have exceeded its use by date when received, or is faulty in some way, we will provide a full refund once the product has been returned to us by COD (cash on delivery).

Disclaimer:

Phoenix Water Filters provides this web site, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose. Phoenix Water Filters will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this web site at any time and provides no warranty of any kind. This web site contains information, photographs and graphics that are protected by Australian copyright laws, trademark or other proprietary rights of Phoenix Water Filters including but not limited to product names, logos and designs. The compilation, organization and display of the content are the exclusive property of Maggie Beer Products. Reproduction of any part of this web site in any format requires explicit written permission from Phoenix Water Filters.